You (the main ticket purchaser) can only cancel tickets that are still in pending status and have not yet been accepted by your guest(s). To cancel the sending of tickets to other parties, please follow the steps below:
Open the FWC26 Play-Off Mobile Tickets app and sign in
Go to the “Transactions” section
Select the ticket(s) that are still in “Pending” status and have not yet been accepted by your guest(s)
You can then cancel the delivery or change the recipient’s email address
To change the email address of your guest(s) while the transaction is still in pending status, follow these steps:
Open the FWC26 Play-Off Mobile Tickets app and sign in
Go to the “Transactions” section
Select the ticket(s) that are still in "Pending” status and have not yet been accepted by your guest(s)
Select the transaction associated with the wrong email address
Select “Change email address”
Tap “Continue”
Enter the new email address
Tap “Confirm email address change”
If the ticket has already been downloaded, the recipient should follow these steps:
- Open the FWC26 Play-Off Mobile Tickets app and sign in
- Tap on the "My tickets” section located on the lower left side of their screen
- Select the ticket(s) they wish to return
- They will then have the option to return them
Please note: If your guest does not accept their tickets within 72 hours, the tickets will be returned to you (the sender).