General Event Information
- 1. When and where is the FIFA World Cup 2026™ Play-Off Tournament being held?
- 2. Which teams are participating in the FIFA World Cup 2026™ Play-Off Tournament?
- 3. What is the format for the FIFA World Cup 2026™ Play-Off Tournament?
- 4. What are the official addresses, stadium capacities, and maps of the FIFA World Cup 2026™ Play-Off Tournament stadiums?
- 5. Where can I find the FIFA World Cup 2026™ Play-Off Tournament match schedule?
- 6. Where can I find information about FIFA World Cup 2026™ Play-Off Tournament ticket availability?
General Ticketing Information
- 1. When will tickets for the FIFA World Cup 2026™ Play-Off Tournament go on sale?
- 2. What is the official sales hub for purchasing FIFA World Cup 2026™ Play-Off Tournament tickets?
- 3. Can I buy tickets directly at the stadium?
- 4. Does my child need a separate FIFA World Cup 2026™ Play-Off Tournament ticket to enter the stadium on matchday?
- 5. How old do I need to be to purchase FIFA World Cup 2026™ Play-Off Tournament tickets?
- 6. What is the maximum number of tickets that I can purchase?
FIFA Exchange Marketplace
- 1. Where and when can I exchange my FIFA World Cup 2026™ Play-Off Tournament ticket(s)?
- 2. Can I purchase FIFA World Cup 2026™ Play-Off Tournament tickets via the FIFA Exchange Marketplace?
- 3. How do I know if I am eligible to list tickets on the FIFA Exchange Marketplace?
- 4. What steps do I need to take to list my FIFA World Cup 2026™ Play-Off Tournament tickets on the FIFA Exchange Marketplace?
- 5. How can I check the status and details of my FIFA World Cup 2026™ Play-Off Tournament ticket exchange listing?
- 6. How can I withdraw my FIFA World Cup 2026™ Play-Off Tournament ticket(s) from the FIFA Exchange Marketplace after listing them?
Ticket Products and Categories
Participating Member Association Supporters
- 1. Who is considered a Participating Member Association Supporter?
- 2. How can fans apply for Participating Member Association Supporter Tickets?
- 3. Which ticket category is available for Participating Member Association (PMA) Supporters?
- 4. Where can I find details on the sales method that my Participating Member Association is using, as well as other key considerations?
- 5. Will accessibility tickets be offered for those purchasing Participating Member Association Supporter Ticket(s)?
- 6. If I do not select that I am a “Fan of” a Participating Member Association (PMA) and choose the option “Other” instead, can I still purchase PMA Supporter tickets?
Accessibility Tickets
- 1. What are accessibility tickets and what are they referred to as in Mexico?
- 2. What accessibility ticket options are available for people with disabilities or limited mobility?
- 3. Can I purchase a ticket for someone to accompany me, as a person with disability or limited mobility to a match?
- 4. Can I purchase accessibility tickets as a Participating Member Association (PMA) Supporter?
Stadium Entry and Seating
- 1. What do I need to present to enter a stadium at the FIFA World Cup 2026™ Play-Off Tournament on matchday?
- 2. How old must a fan be to enter the stadium without an accompanying adult?
- 3. Can I leave and re-enter the stadium?
- 4. Are there restrictions on what I can bring into the stadium?
- 5. Is smoking allowed inside the stadium?
- 6. Can I request to change my seat after purchase?
Sales Restrictions
- 1. What is the maximum number of FIFA World Cup 2026™ Play-Off Tournament tickets that I can purchase?
- 2. What does the term “household” mean when referring to the maximum number of FIFA World Cup 2026™ Play-Off Tournament tickets I can purchase?
- 3. Why does a match conflict with another in my cart, and can I buy FIFA World Cup 2026™ Play-Off Tournament tickets for multiple matches on the same day?
- 4. Why are there FIFA World Cup 2026™ Play-Off Tournament sales restrictions?
- 5. What will happen if the FIFA World Cup 2026™ Play-Off Tournament sales restrictions are violated?
Payment and Ticket Prices
- 1. What currencies are accepted for purchasing tickets to FIFA World Cup 2026™ Play-Off Tournament matches?
- 2. What payment methods are accepted for purchasing FIFA World Cup 2026™ Play-Off Tournament tickets?
- 3. Can I use someone else’s card to pay for my tickets?
- 4. What are the prices for FIFA World Cup 2026™ Play-Off Tournament tickets?
- 5. How can I identify if my ticket purchase was successful?
- 6. What should I do if my online payment fails?
Ticket Cancelation and Refund
- 1. Can I amend, cancel, or withdraw my ticket order after making a purchase?
- 2. Can FIFA Ticketing cancel my FIFA World Cup 2026™ Play-Off Tournament tickets?
- 3. What should I be mindful of if I have not yet received a payment for my exchanged ticket(s) via the FIFA Exchange Marketplace?
- 4. If I list my FIFA World Cup 2026™ Play-Off Tournament ticket on the FIFA Exchange Marketplace and successfully exchange my ticket, how much money will I get back and when will I receive the payment?
Ticketing Rule Violations and Consequences
Ticket Delivery and Confirmation
- 1. If I have successfully purchased a ticket, how and when will I receive my FIFA World Cup 2026™ Play-Off Tournament tickets?
- 2. Where can I download the FWC26 Play-Off Mobile Tickets app?
- 3. Once I have downloaded the official FIFA mobile tickets app, how can I access my ticket(s)?
- 4. Can I send tickets to my guest(s) via the FWC26 Play-Off Mobile Tickets app?
- 5. How can I accept tickets sent to me via the FWC26 Play‑Off Mobile Tickets app?
- 6. Are my guests allowed to send their FIFA World Cup 2026™ Play‑Off Tournament tickets to another guest?
FIFA ID Registration
- 1. How do I create a FIFA ID?
- 2. What should I do if I did not receive a verification email after registering?
- 3. Can I register multiple accounts with the same email address?
- 4. Why do I need to verify my email address to complete registration?
- 5. How do I change my login email address after registering?
- 6. What are the password requirements for my FIFA ID account?
FIFA Ticketing Account
- 1. How do I create a FIFA ticketing account?
- 2. How can I change the email address of my FIFA ticketing account?
- 3. What should I do if I have forgotten the password for my FIFA ticketing account?
- 4. Which personal information can I edit in my FIFA ticketing account and what cannot be changed?
- 5. Why am I unable to modify my name, email and country of residence in my FIFA ticketing account?
- 6. How old do I have to be to sign up for a FIFA ticketing account?